Robert Willis

Core Skills

🛡️

Alert Triage; Incident Reporting; Blue Team Tactics; Phishing Analysis; IOC Detection

🖥️

Active Directory; Windows 10/11; Linux Essentials; macOS

💻

SQL; Grafana; Veeam; Altiris

☁️

Amazon Web Services (AWS); VMware Workstation; Hyper-V; VirtualBox

CompTIA Security+ • CompTIA Network+ • CompTIA A+ • LPI Linux Essentials • AWS Certified Cloud Practitioner • ITIL Foundation

07/2025–10/2025 | IAC | Tuscaloosa, AL

Executed user provisioning requests in Active Directory, ensuring new accounts were assigned strictly to authorized security groups in compliance with access procedures.
Maintained asset inventory integrity for 150+ workstations interfacing with critical manufacturing execution systems, ensuring visibility of assets.
Ensured system availability for critical infrastructure through continuous performance monitoring and rapid resolution of service disruptions.
Wrote SQL queries against Microsoft SQL Server 2014 for system data analysis and reporting.
Supported asset lifecycle management by contributing to the migration of 150 workstations to Windows 11, ensuring endpoints remained on supported and secure operating system versions.
Performed secure workstation provisioning for new hires, strictly adhering to standardized configuration procedures to ensure hardware and software consistency.

08/2022–06/2025 | TELUS Digital | Remote

Strictly adhered to complex Standard Operating Procedures (SOPs) and decision matrices to evaluate data quality, maintaining high accuracy under time-sensitive constraints.
Executed high-volume manual triage of generated content, identifying and filtering inaccurate responses against established baselines to support model training integrity.

03/2021–12/2021 | Bevill State Community College | Sumiton, AL

Utilized PXE boot to deploy standardized Windows 10 images to 200+ endpoints, ensuring system uniformity and adherence to approved software configurations.
Executed workstation configurations and hardware setups, ensuring system availability and adherence to deployment standards for staff.
Provided Tier 1 technical support with the assistance of senior staff.

Master of Science - IT Management 07/2025–Present — Western Governors University | Salt Lake City, UT | Focus: IT Management, Solutions Development, Project Management, Operational Risk, Cloud Strategy
Bachelor of Science - Information Technology 05/2025 — Western Governors University | Salt Lake City, UT | Focus: IT Foundations, Network Infrastructure Design, Cloud Technologies, Scripting
Associate of Applied Science - Information Technology 05/2022 — Bevill State Community College | Sumiton, AL | Focus: IT Fundamentals, Operating Systems, and Scripting