ROBERT WILLIS

Identity Operations Access Provisioning CompTIA Security+

Tuscaloosa, AL | robertwillistech@gmail.com | RobertWillisTech.com | linkedin.com/in/RobertWillisTech

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Summary

CompTIA Security+ certified IT professional with hands-on endpoint and identity operations experience, including Active Directory provisioning and imaging for 150+ workstations.

Core Skills

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Security Operations

Alert Triage; Incident Reporting; Blue Team Tactics; Phishing Analysis; IOC Detection

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Systems & Administration

Active Directory; Windows 10/11; Linux Essentials; macOS

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Tools & Languages

SQL; Grafana; Veeam; Altiris

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Virtualization & Cloud

Amazon Web Services (AWS); VMware Workstation; Hyper-V; VirtualBox

CERTIFICATIONS

  • CompTIA Security+ • CompTIA Network+ • CompTIA A+ • LPI Linux Essentials • AWS Certified Cloud Practitioner • ITIL Foundation

EXPERIENCE

IT System Analyst I

07/2025–10/2025 | IAC | Tuscaloosa, AL

  • Executed user provisioning requests in Active Directory, ensuring new accounts were assigned strictly to authorized security groups in compliance with access procedures.
  • Maintained asset inventory integrity for 150+ workstations interfacing with critical manufacturing execution systems, ensuring visibility of assets.
  • Ensured system availability for critical infrastructure through continuous performance monitoring and rapid resolution of service disruptions.
  • Wrote SQL queries against Microsoft SQL Server 2014 for system data analysis and reporting.
  • Supported asset lifecycle management by contributing to the migration of 150 workstations to Windows 11, ensuring endpoints remained on supported and secure operating system versions.
  • Performed secure workstation provisioning for new hires, strictly adhering to standardized configuration procedures to ensure hardware and software consistency.

Search Engine and AI Evaluator

08/2022–06/2025 | TELUS Digital | Remote

  • Strictly adhered to complex Standard Operating Procedures (SOPs) and decision matrices to evaluate data quality, maintaining high accuracy under time-sensitive constraints.
  • Executed high-volume manual triage of generated content, identifying and filtering inaccurate responses against established baselines to support model training integrity.

IT Technician

03/2021–12/2021 | Bevill State Community College | Sumiton, AL

  • Utilized PXE boot to deploy standardized Windows 10 images to 200+ endpoints, ensuring system uniformity and adherence to approved software configurations.
  • Executed workstation configurations and hardware setups, ensuring system availability and adherence to deployment standards for staff.
  • Provided Tier 1 technical support with the assistance of senior staff.

EDUCATION

  • Master of Science - IT Management 07/2025–Present — Western Governors University | Salt Lake City, UT | Focus: IT Management, Solutions Development, Project Management, Operational Risk, Cloud Strategy
  • Bachelor of Science - Information Technology 05/2025 — Western Governors University | Salt Lake City, UT | Focus: IT Foundations, Network Infrastructure Design, Cloud Technologies, Scripting
  • Associate of Applied Science - Information Technology 05/2022 — Bevill State Community College | Sumiton, AL | Focus: IT Fundamentals, Operating Systems, and Scripting

Get In Touch

Feel free to reach out through any of the channels below.

📧 robertwillistech@gmail.com
🔗 LinkedIn
🌐 RobertWillisTech.com
📍 Tuscaloosa, AL