Robert Willis | IT Business Specialist

PROFESSIONAL SUMMARY

Information Technology professional with a focus on business needs and IT Service Management. Experienced in solutions design, business deliverables, and converting business needs into technical reality. Proficient with records and database operations, IAM Mover/Joiner/Leaver processes, and compliance requirements.

DoD 8570 compliant (IAT I & II, IAM I) and eligible for federal security clearance. CompTIA Security+ certified with practical expertise in maintaining strict regulatory compliance and risk management.

ACADEMIC CAPSTONE PROJECTS

ITIL-aligned project management deliverables demonstrating practical application of IT service management principles

Master's Degree Capstone

Information Technology Management

Created ITIL-aligned project charter, risk register, and phased implementation plan with defined scope, milestones, and stakeholder sign-off workflows.
Designed UAT test suite with recovery, accuracy, and load scenarios to validate SLA targets prior to production release.
Delivered closeout documentation capturing lessons learned, knowledge transfer materials, and verified outcomes.

Bachelor's Degree Capstone

Information Technology

Authored change management proposal with phased rollout plan, controlled testing, and stakeholder feedback workflows for enterprise platform migration.
Developed knowledge base documentation and compliance verification process aligned with internal security policies and regulatory requirements.
Documented post-implementation outcomes including reduced downtime, fewer support requests, and improved productivity.

ACADEMIC PORTFOLIO

Comprehensive project deliverables from graduate and undergraduate capstone projects, demonstrating practical application of ITIL frameworks and IT management principles.

Master's Degree Capstone

Information Technology Management • Western Governors University

View & Download Project Deliverables (6 Documents)

Design & Development Plan

Project design, development approach, and execution milestones.

Download DOCX

Risk Register

Risk assessment, impacts, mitigation strategies, and tracking.

Download XLSX

Project Package

Scope, schedules, resources, and stakeholder alignment.

Download DOCX

Testing & Acceptance Package

Validation criteria, acceptance workflows, and quality benchmarks.

Download DOCX

Closeout Package

Completion notes, lessons learned, and formal wrap-up materials.

Download DOCX

Post-Implementation Report

Outcomes evaluation, deliverables, and recommendations.

Download DOCX

Bachelor's Degree Capstone

Information Technology • Western Governors University

View & Download Project Deliverables (2 Documents)

Implementation Proposal

Red Hat Enterprise Linux migration proposal for a mid-sized software firm, focused on security compliance and automation.

View PDF

Post-Implementation Report

Migration outcomes, lessons learned, and recommendations.

View PDF

CORE COMPETENCIES

Technical Skills

Linux / CLI
Python & SQL
Active Directory
Grafana

Business & Process Skills

Reporting & Data Analysis
Risk & Compliance
Knowledge & Risk Management
Project Management
ITSM Process Design & Workflow Implementation

Professional Certifications

★

CompTIA Security+ - CompTIA

DoD 8570 compliant: IAT Level I & II, IAM Level I

CompTIA Network+ - CompTIA
CompTIA A+ - CompTIA
ITIL Foundation - AXELOS Global Best Practice
AWS Certified Cloud Practitioner - Amazon Web Services
Linux Essentials (LPI) - Linux Professional Institute

Verify Certifications on Credly View digital badges and credentials

WORK EXPERIENCE

TELUS Digital, Search Engine & AI Evaluator

08/2022 – 06/2025 | Remote

Executed quality assurance tasks under strict SLAs, applying standardized rubrics to ensure consistent evaluation outcomes across high-volume workloads.
Followed documented workflows and SOPs to meet daily production targets while maintaining accuracy benchmarks.
Identified and flagged process exceptions for escalation in accordance with defined guidelines.

Bevill State Community College, IT Technician

04/2021 – 12/2021 | Sumiton, Alabama

Provided Tier 2 incident support, documenting troubleshooting steps and resolution details to support knowledge base development and reduce repeat escalations.
Deployed standardized Windows 10 images to 200+ endpoints using PXE boot, following change management checklists to ensure configuration consistency.
Configured end-user workstations and validated system availability against security baseline requirements prior to handoff.

Education

Master of Science - Information Technology Management

Western Governors University

July 2025 – January 2026

Bachelor of Science - Information Technology

Western Governors University

February 2025 – May 2025

Associate of Science - Information Technology

Bevill State Community College

August 2020 – May 2022

CONTACT

Email: robertwillistech@gmail.com

LinkedIn: linkedin.com/in/robertwillistech

Website: robertwillistech.com

Location: Tuscaloosa, Alabama